On 4/9/14 I called james at diamond back and ordered 4 AS4 www radials, 215/75/15. They were $224 each and I paid an additional $10 per tire for extra 1/4" of whitewall, which should be 3 1/4". Total was $936 plus $78 ship=$1014. He said 2 to 2 1/2 weeks which was fine. On friday 4/18 UPS showed up with the tires. There was 2 packages of 2 tires each. The whitewalls were packed facing each other in the pack and they were wrapped tightly in plastic. Very nice packaging. I put both packages of tires and 4 rims in my truck and dropped off at my tire guy to get mounted and balanced with new valve stems. I picked them up and they had the typical blue protective coating on them. I got them home and they didn't look exactly right, so I measured the whitewall and it was 3' instead of 3 1/4'. Now I have everything mounted and balanced and ready to go, so I decide I will just live with the 3' www. Called James and he says to send a picture with a measuring tape held to show 3'. I did that on 4/20. Monday 4/21 I called James to see if he got picture, He fumbles around and says yes. He says "let me see what I can do". I have emailed him 2 more times and still have not heard back. I guess all I want is a credit for the $40 and maybe a "we're sorry for the mistake", but at this point I have no response at all.
Guess I am just venting, but it seems like that they just don't care. I will let u know the results if there are any.By the way, the tires are very nice and ride and handle good. Customer service just sucks.
sorry for the long rant. These were put on my '52 Wayfarer with stock rims.
Bob