I had the same friendly "customer service" from, who I assume, was Mr. Bernbaum himself. Really knows how to make the customer feel like he or she is stupid or something, not to mention the "you buy it and it doesn't work...don't return it" policy. I told the guy, after I got frustrated with him, that it must be nice to have a business where you really must not need customers. Then, I hung up. I'm glad a lot of you guys warned me about him. Luckily I didn't buy anything from him. Especially, after reading some of the bad experiences that others have had. Hopefully, all the people that are new to the Mopar family, like me, can see these postings before ordering from him. I also hope he reads these postings so he can see what poor customer service he offers to prosperous customers.
I did end up with buying from Roberts, and I agree that they are very coordial.