Call out for Reelcraft for excellent customer support...

[P15-D24]

I have an air hose reel in my garage which recently wouldn't stay in lockdown position. No name on the reel only a small sticker with a model number and S/N.  Google search suggested it might be a Sears product (parts not available) or maybe Reelcraft. However a search of the Reelcraft website didn't have the model number. But the website listed a Customer Support number so lI figured I would give it a try. First, a live person answered on the second ring!  She confirmed it wasn't one of their standard model numbers but asked me to hold on so she could check a cross reference to OEM models they may have manufactured. She was able to identify it to a current model number, pointed me to the online parts list, repair manual and repair video to guide the repair. Lastly she gave me a list of parts suppliers as they don't sell directly to the public.  It doesn't get any better than that for customer service!  So if you looking for a hose reel check out Reelcraft!

[JBNeal]

I recently snagged a small Reelcraft from one of my downsizing neighbors, along with the story of how he liberated it from a dumpster with several others when the company his son worked for abruptly closed shop...it's a model that has been out of production for years, but Reelcraft still supports this and was able to download repair info and order a new swivel.  I've worked around these for a long time, and ya get what ya pay for as these are quality devices that can take years of abuse ?

[Sniper]

This is timely, I have been ponder buying a hose reel.  Now I know who's to buy.  Thanks.

[Tooljunkie]

I think they have been around a long time. Nothing like having tools and equipment you can pass down to the next generation.