Lucky to have 2 great parts stores here...both with shall we say older, experienced partsmen. The thing I find amusing is that while the parts I'm usually after are seldom on the shelf, they are usually at the warehouse IN THE CITY and are on the next truck to the store, usually same day.
By not knowing their stuff, the computer partsmen...well partsboys and girls...are missing some good sales and repeat customers.
I drive clear across town for my parts even for the 2000 Caravan and the 94 Econoline...They got me what I needed for the old car, they get my business for the "newer" stuff too. I think in the olden days it was customer loyalty ... unimportant these days so it seems