Gents,
A bit over a year ago I bought a Zendex hand-held sandblaster to help clean rusted parts on Pigiron, my '48 P-15, and it worked well for the two minutes I used it before it became obvious I was going to need to build a blasting cabinet. Once I got a cabinet cobbled-together my compressor died and it's taken me this long before I could replace it, and then the blasting gun began leaking around the trigger. After disassembling the gun and not finding the problem I contacted the manufacturer (Zendex Tools) and explained what I had done and, long story short, today I received a new gun via UPS, no questions asked.
An American company selling an American-made product and standing behind it although the warranty had long since expired spells a high level of integrity, and they are to be applauded. This is the way every company would work in a perfect world but let's all take a deep breath of realism and admit that Zendex's actions were above-and-beyond.
Thanks for taking good care of your customers, no matter how small.
-Randy