Jim Shepard Posted February 29, 2008 Report Posted February 29, 2008 Some of you may remember my not infrequent rants about Gary Roberts and his parts. One of the issues I had with him was the design of his door panels and the apparent fact they did not accommodate the difference between the '48-'50 series and '51-'53 series trucks. I sent him a lengthy e-mail and may have even talked with him on the phone. I frankly don't remember because it's been almost two years ago. At any rate, I wasn't very happy but I said my piece and moved on, resolving that I would either live with the wrong panels or make my own at a later date. Well, lo-and-behold, the other day I received the correct style panels via UPS from Roberts Motors. Now, I have no idea what prompted Gary Roberts to send me, two years after the fact, the correct panels. I am not, however, going to look a gift horse in the mouth. I sent him a "thank you" e-mail. Why he did it is unimportant. The fact is he did when he didn't have to - especially two years later. Quote
oldmopar Posted February 29, 2008 Report Posted February 29, 2008 Maybe he visits the forum ? Ed Quote
PatS.... Posted March 1, 2008 Report Posted March 1, 2008 Sounds like a happy customer is important to Mr Roberts. A rare thing these days, that near extinct thing called customer service. Congrats to you and to Mr. Roberts...a class act by the look of it. Quote
48Dodger Posted March 1, 2008 Report Posted March 1, 2008 Wow...amazing. You always hear when people are ubhappy about something, but rarely when they are satisfied. Its a nice thing you did Jim, giving Roberts something back for his efforts. 48D Quote
Jim Shepard Posted March 2, 2008 Author Report Posted March 2, 2008 I've had a couple of nice e-mails from him. Nice guy... Quote
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