My experience with Mitchell Motors is about five (or so) years old.
It was definitely less than stellar. I bought a brass water distribution
tube which was pricey, but I was delighted to find. After a couple
months I was able to get someone on the phone - a kid that was
working for him who told me he wasn't doing well (cancer?) and
doubted I would see the part or my money back. I did finally
speak with him and he told me he couldn't find the part, but
hadn't cashed my check. I never got the part, and he never
cashed my check. I think the lack of communication and the
weeks spent trying to get someone on the phone were the
what got me riled up. I got my money back ...eventually.