Our local SS office is very good. Takes a bit to get thru on the phone sometimes though. I have spoken to 3 different ladies. One answers phones and passes info to the other two. Very pleasant. The second always treats me like a valued customer, explains things as much as needed for me to understand and seems to be very knowledgeable. The third is less cordial, all business and wants to rush through the call, but knowledgeable as well. Just a personality trait I think. After a bunch of calls to question things on my online SS account I have deduced that I should have initiated the process thru the local office instead of online. The local office even sort of said that without really saying it. I got my first payment on the date, in the amount, the local office said I would. My online info still doesn't match. Different dates, lesser amount and it doesn't seem to update. The local office says ignore it. I am trying to, but I keep checking it. If the info is there it should be correct. My wife's online account, on the other hand, is spot on and has updated quickly at each step. Bottom line, I agree, call the "local" SS office. Not the online, "create an account" system or the national ( sit on hold for hours ) number. The locals here beat that hands down.