I had the same experience. I wasn't sure I would ever get my 1955 TBird bumpers back. It took over a year. Then I ended up having to send one back because they did a bad job on the rear bumper. I was furious!! They told me to send it back with a one week turn around. I told them I would show the car for the balance of the season (east coast) with the bad bumper then send it back in the winter. That winter I sent it back with serious concerns. Two weeks later I get a bumper back, except it was a front 55 TBird bumper not the rear. When I called them they didn't know anything about it and that my rear bumper was completed and would ship the next day. Another two weeks went by and no bumper. All this time I continued to hold the front bumper hostage until I got my bumper back. I finally got my bumper back, thought about keeping the extra bumper but that wasn't right. There was some poor sole out there waiting for his front bumper so I sent it back. The only good thing about all of this was they did an excellent job. I would never recommend them unless I lived there and could hound them on a daily basis.